大卫•罗

• Combined Agile and hybrid SDLC methodologies between Amex and the white-label partner. 我设计了, solved, 建, tested, and 推出了 a Business Loans product in two global markets.
•执行全P&L accountability; originated AR exceeding annual targets in the hundreds of millions of dollars.
•优化营销渠道转化的各个方面, 电话销售, 批准风险, 并提供吸收.
•管理客户群，确保及时还款, 续签, 信用卡产品的交叉销售机会, 以及其他客户需求.
• Integrated with over ten external 3rd parties providing data and back-office operations, e.g.， Equifax, Flinks, LexisNexis等.
• Utilized innovative technologies and capabilities to streamline the customer experience, e.g., 人工智能支持的报价决策信用风险模型, 用于银行数据聚合的开放银行api, 以及用于尽职调查任务的自动文档处理

•为中小企业主提供吸引人的学习方式, 申请, and manage loans auto-adjudicated with AI models backed by cash flow and retail sales data. 提供潜在客户生成、培育和转化的好处.
• Grew over 2 million new leads via a white label lending-as-a-service (LaaS) for National Bank.
• Expanded by 30% in the prospect pool of planning and implementing the 在线 credit hub with a personalized content marketing strategy, 在生命周期的早期定位潜在客户.
• Executed five market studies to drive the roadmap and managed focus groups, 调查, 和A/B UX测试.
•管理一个五人团队，包括产品负责人和分析师.
• Executed four process improvements to optimize QA, training, and go-to-market tactics.

作为项目负责人，领导106名跨职能团队成员.
-获得包括Spotify在内的6个合作伙伴协议, 网飞公司, 副, 和其他人, 提供长达两年的免费促销优惠.
-推出了两个名人代言，分别是肖恩·胡克和阿莱西娅·卡拉.
- Secured over $600 million in revenue and $80 million OPEX savings through new sales and partner deals.

——概念, 设计, 推出了 and managed various digital converged products combining calling and 消息传递 (Rogers One Number), 视频(Anyplace TV).
- Led a team to create a new mobile marketing channel with an install base of 7 million.
- Executed an omni-channel content plan to showcase apps on social media, YouTube, and retail.
- Grew a 15% increase in retail foot traffic, and sustained boosts in customer engagement and sales.

-支持新产品和新功能的快速交付, 推动销售增长, 降低了收购的运营成本, 维修, 支持客户.
- Led and managed 57 cross-functional team members as their business owner.
- Eliminated $7 million in yearly operational tech costs by migrating solutions and platforms.
- Reduced the cost of customer acquisition by 23% via streamlined digital sales, 服务工作流程, 以及更快的后端数据处理.
- Cut end-to-end sales and service time by 40% for new customers by automating self-serve steps using AI decision-making and collaboration with risk management.